Frequently Asked Questions
Below, we have provided answers to some of our most frequently asked customer service questions to make it easier for you. If you cannot find the information you need here, please click here to contact us.
Q: What is your return policy?
We prioritize the health, safety, and peace of mind of our customers, and therefore cannot accept returns or exchanges on any intimate items that have been purchased, unless they are defective. This policy applies to any item that is designed to come into contact with body parts or fluids, including but not limited to vibrators, dildos, douche/enema kits, anal toys, beads and plugs, cock and ball devices, cock rings and sleeves, gags and ropes, lingerie, and men’s wear. Additionally, products such as lubricants, massage oils, condoms, and body paints are non-returnable.
Please note that once these items leave our warehouse, they are considered used and cannot be resold.
Q: What if an item is defective?
To initiate a replacement for a defective item purchased within 30 days, please click here to contact us to report and defective product issues. We will then send you a Return Merchandise Authorization number (RMA) through email, which includes instructions on returning the product to us. Please note that a RETURN AUTHORIZATION NUMBER is necessary for processing any returns and we will not accept returns without one.
When contacting us about a defect, kindly include the following details in your email: your order number, which can be found in the top right-hand corner of your invoice or web confirmation number, along with your name and the nature of the defect.
Once we receive the defective item in our warehouse (please note that the customer will be responsible for the shipping cost), we will promptly send you a new replacement item at no additional charge. It is important to note that the returned item must include ALL original parts and packaging, such as batteries (if applicable), cords, controls, blank warranty cards, instructions, etc.
Q: Can I cancel my order or make a change of address?
Your order is typically processed and shipped on the same day to ensure fast delivery. As a result, we regret to inform you that it’s not possible to cancel an order after it has been submitted.
Furthermore, once your order has been processed and shipped, we are unable to modify the shipping address. If the order is undeliverable due to an address error, the carrier will typically return it to us. Please note that all returned orders will be refunded and cannot be reshipped.
Q: How can I contact you?
You can reach through our website Monday – Friday 8:00am – 5:00pm EST and Sat-Sun 10am – 4pm EST (excluding holidays) please click here to contact us.
Q: How do I unsubscribe from the newsletter?
To opt-out of our newsletter, simply click on the unsubscribe link located at the bottom of the newsletter. Once you’ve been redirected to the next page, scroll down to the bottom and click on the unsubscribe button again. A confirmation message will appear to indicate that you have successfully unsubscribed.
Q: How do I reset my password?
To reset your password, go to the top of the home page and click on Login/Register. Enter the email address associated with your account and select the reset password option. The new password will be sent to your email address.
Q: Can I add an order to my account?
To ensure that information is properly reflected on your account, it’s essential that you’re logged in when placing an order. Adding orders to an account is not possible otherwise.
Q: How do backordered items work?
Any out-of-stock items will be removed from your order as our system does not allow backorders. You will only be billed for the available items in your order.
Q: Does Devilish Desires have a store I can visit?
Our business is an e-commerce store, and all items are shipped directly from our warehouse. Please note that we do not operate as a physical store and are not accessible to the public.
Q: Is it possible to order by phone?
It is necessary to place all orders online as we are unable to take orders over the phone.
Q: How can I place an order?
To purchase the product, first, click on the “add to shopping cart” button. After selecting all the desired items, proceed to checkout and fill in the necessary information. Select your preferred shipping and payment method. Once you have placed the order, you will receive a web confirmation number at the top of the page. An email confirmation will also be automatically sent to you.
Q: I want to cancel my order but it has already been processed?
Regrettably, it is not possible to cancel your order once it has been processed. However, if you decide that you no longer want to receive the order, you may return it to the sender by marking the package as “Return to Sender” and refusing it upon delivery. Alternatively, you can bring the unopened package back to the carrier and inform them that you are refusing the delivery. Please note that all orders are deemed used once the shipping box has been opened and cannot be returned to our warehouse. Therefore, it is important to ensure that the shipping box remains sealed.
